Reworking the customer journey for Welsh Internet service provider Ogi
Launching a new e-commerce journey for Ogi
We helped Ogi, Wales’s largest independent telecoms company, rebuild their entire online sales platform, from checkout flow to One Touch Switching (OTS) integration. The result is a secure, scalable e-commerce and switching platform that links all of their core digital systems into one clear flow.
OTS switching that just works
We delivered a fully compliant One Touch Switching integration, turning a complex regulatory process into a super quick experience.
Connected from the inside out
The platform links Ogi’s CRM, billing, and switching systems, keeping every department and dataset in sync in real time.
From browse to buy in a single flow
A simplified checkout journey that reduces friction and increases sign-ups through clear steps and smart automation.
Designed for how people actually buy
With most visitors on mobile, every interaction was optimised for speed, clarity and touch-friendly navigation.
Secure. Accessible. Compliant
Every layer from hosting to interface meets the highest standards for data protection, accessibility and uptime.
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